Page 56 - Receptionist

19022 – Check-In Receptionist Responsibilities

Results Statement: Efficiently and accurately collecting payments for services from clients
with courtesy. Prior to check-out receptionist itemizes each invoice and
asks if client needs anything else. Assuring clients are properly routed
to client coordinator for booking of future services prior to client
exiting. Competent in being able to easily navigate through all patient
files and computer systems.

Primary Responsibilities:

LOCATION:
 Performs the job check-in desk FACING THE FRONT DOOR.
 Keeps work area EXTREMELY clean and organized at ALL TIMES

PHONES:
 Make OUTGOING calls per receptionist procedure (confirmations, recept follow-ups).
 Confirming Tomorrow’s appointments by phone.
 Capable of handling outgoing calls and check-ins appropriately at the same time.

CHECK-INS:
 Capable of handling/routing up to THREE incoming clients at the same time with little to no
wait
 Check-in all vet appointment clients per procedure (paging, weights, etc)
 Check-in all boarding and grooming patients WTHOUT VET SERVICES per procedure
 Routes ALL boarding, grooming, and drop-offs check-ins WITH VET SERVICES TO THE
EXPRESS TA when scheduled or available.
 Handles the above VET SERVICES CHECK-INS yourself if the express service is unscheduled or
unavailable.

No drill or quiz is needed. This procedure is used as reference.

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