Page 61 - Receptionist

Lead Receptionist Duties:
3. The Lead Receptionist (LR) will ensure the NCNP for the week are
uploaded and entered correctly into AVImark. Once verified the RL will
initial the NCNP form. All NCNP forms will be kept in the designated
binder for the current month.
4. The Lead Receptionist (LR) will ensure the NCNP forms for the week are
uploaded and entered correctly into AVImark. Once verified the RL will
initial the NCNP forms. All NCNP forms will be kept in the designated
binder for the current month.
5. Before the end of the month, Ensure all NCNP forms have been
scanned, and initialed by both the receptionist and CC.
6. The Lead Receptionist (LR) will ensure the NCNP for the week are
uploaded and entered correctly into AVImark. Once verified the RL will
initial the NCNP form. All NCNP forms will be kept in the designated
binder for the current month.

Drill/Quiz for “Checking Patients In”:

1. Why do have this procedure this way?
2. Why do we weigh all pets up front FIRST?
3. What would happen (and did happen) when we tried to get patient weights AFTER the check-in?
4. What do you say about the pet insurance and when? Role play. It should take < 10 seconds.
5. What is the minimum weight to weight a pet on the large floor scale?
How long it should it take YOU to weigh and check in a pet?
6. Go to “Practice Client” in AVImark. Make a pretend appointment for YESTERDAY for anything.
7. Go get a dog that’s over 8 lbs and go get your trainer.
8. With the trainer acting as the client the lobby holding the dog on a leash, do the steps above
with you acting as a receptionist.
9. Get a pass when you and your trainer are comfortable and confident you will do this every time.

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