Page 59 - Receptionist
P. 59
19023v – Checking Patients In
Results Statement: To assure great client service and patient records by efficiently greeting
patients, clients, and checking them into our software system.
Primary Responsible Position: Receptionist
How:
1. Smile, STAND, and greet the pet first, then the client. By name if at
all possible. Do this even if you are on the phone by eye contact
and a gesture.
2. Grab that pet’s paperwork on the clipboard.
3. Walk around the counter to get the pet’s current weight.
a. All pets 8 lbs and over can be weighed on the large floor
scale, including cat over 8 lbs.
b. All pets UNDER 8 lbs are weighed on the baby scale up
front.
c. Pets in Carriers:
i. If no danger if escape they can be removed from
the carrier and weighed.
ii. If danger of escape or if too time/labor intensive
they can be weighed IN THE CARRIER.
1. The TOTAL weight with carrier is recorded
in the medical condition window (see
below).
2. The employee that places the pet in a
cage/run/condo/suite will IMMEDIATELY re-
weigh the carrier alone, subtract this weight
from the total, and enter the pet’s weight
into the medical condition window.
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