Page 58 - Receptionist
P. 58
Drill/Quiz for “Checking Grooming Patients in”:
1. Why do we have this specific way to check in grooming patients?
2. What often happens if you don’t complete the grooming request form properly or completely?
How does that affect YOU?
3. When do you need to have the groomer speak to the client in person at check-in (or by phone if
groomer not here yet)? Why?
4. The trainee needs to print a grooming request for an actual patient. With the trainer acting as
the client have the trainee go through a grooming check-in using demo pieces with two
scenarios. Get a pass and sign off when this can be done accurately and in 5 minutes or less.
a. The client checks the “same as last time”.
b. The client does not check the “same as last time” box
[55]
