Page 251 - Approved Annual Budget FY 2019-2020_Flat

Water Fund
Utility Billing

http://www.mcallenpublicutility.com/
Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Utility Billing Expenditure Detail: 17-18 18-19 18-19 19-20
Department provides Personnel Services
residential, Salaries and Wages $ 341,302 $ 351,892 $ 344,489 $ 352,612
commercial, and Employee Benefits 90,062 99,422 93,180 106,378
industrial billing for Supplies 25,320 38,000 26,500 38,000
water, sewer, and Other Services and Charges 276,174 312,304 285,066 317,450
sanitation. We are Maintenance 10,392 20,000 1,000 5,100
committed to rendering
accurate billing on a Operations Subtotal 743,250 821,618 750,235 819,540
timely basis to all of
our customers through Capital Outlay 3,436 8,500 8,500 6,375
a cost-effective and Total Expenditures $ 746,686 $ 830,118 $ 758,735 $ 825,915
innovative approach. PERSONNEL
Exempt 2 2 2 2
Non-Exempt 7 7 7 7
Part-Time - - - -
Total Positions Authorized 9 9 9 9

Contact Us: MAJOR FY 19-20 GOALS
Melba D. Carvajal
1.) Coordinate with Departments to promote the increase number of electronic bill service by 300.
Director of Finance for 2.) Promote continuous professional development of Utility Billing Department employees through
Utilities
Terri Uvalle trainings, conferences, webinars, etc.
3.) Enhance the quality of service to our customers through technology by Utility Billing Department assisting
Assistant Director
609 S. Broadway the Meter Reader Department; ensuring that the emails notification program is develop to inform customers
McAllen, TX 78501 when service order requests are completed.
(956) 681-1640
Description: Performance Measures
With a staff of 9 Actual Goal Estimated Goal
employees, the Utility FY 17-18 FY 18-19 FY 18-19 FY 19-20
Billing Department
reviews and processes Inputs:
40,107 utility Number of full time employees 9 9 9 9
statements and about Department Expenditures $ 746,686 $ 830,118 $ 758,735 $ 825,915
5,620 e-bills which Outputs:
include water, sewer,
sanitation, recycle fee, Utility bills processed 479,174 534,750 481,026 486,900
brush collection, E-notifications processed 63,865 54,450 72,075 75,180
neighborhood Service orders processed 12,883 15,600 15,028 15,030
associations, Total amount billed $ 55,956,945 $ 53,900,000 $ 54,421,630 $ 54,411,080
sanitation state taxes,
and other Delinquent notices generated 103,582 104,400 106,013 105,600
miscellaneous charges. Effectiveness Measures:
Total monthly revenues # of Billing dates billed as scheduled 36 36 36 36
of $5,130,612, water % of accounts billed timely 100% 100% 100% 100%
consumption of
820,712,300 gallons % of accounts billed accurately 100% 100% 100% 100%
and approximately Efficiency Measures:
14,034 accounts Utility bills processed per employee monthly 5,028 5,456 5,121 5,204
reviewed. Staff also Service orders processed per employee monthly 153 186 179 179
inserts approximately Cost per bill $ 1.38 $ 1.41 $ 1.37 $ 1.47

8,476 delinquent
notices monthly. Number of bills not billed timely 10 6 6 6
Number of accounts billed incorrectly 43 30 20 24

Department expenditures per capita $ 5.07 $ 5.54 $ 5.06 $ 5.43

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