Page 250 - Approved Annual Budget FY 2019-2020_Flat

Water Fund
Meter Readers

http://www.mcallenpublicutility.com/
Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Meter Reader Expenditure Detail: 17-18 18-19 18-19 19-20
Department is Personnel Services
committed to providing Salaries and Wages $ 628,965 $ 650,413 $ 625,676 $ 703,714
professional, Employee Benefits 194,160 209,223 209,223 230,081
responsive and Supplies 20,771 24,965 15,950 24,400
innovative field Other Services and Charges 28,218 46,057 33,150 49,775
customer service and Maintenance 66,439 88,400 73,300 80,300
accurate meter
readings for the
citizens and visitors of Operations Subtotal 938,553 6,904 1,019,058 5,000 957,299 5,000 1,088,270 16,290
Capital Outlay
McAllen.
Total Expenditures $ 945,457 $ 1,024,058 $ 962,299 $ 1,104,560
PERSONNEL
Exempt 1 1 1 1
Non-Exempt 17 17 17 18
Part-Time - - - -
Total Positions Authorized 18 18 18 19

Contact Us: MAJOR FY 19-20 GOALS
1.) Improve communications with our citizens through automatic emails to customers regarding
Melba D. Carvajal
Director of Finance for status of request submitted once the service order is completed. This will also allow us the opport
Utilities
Terri Uvalle to request for feedback on customer service and services provided by our technicians.
2.) Correctly identify the location of all water meters by developing a process to collect GPS coordinates
Assistant Director
609 S. Broadway for all manually read meters for one area by utilizing Meter Reading Software.
McAllen, TX 78501 3.) Promote continuous professional development of the Meter Reader Department employees
(956) 681-1640 through trainings, conferences, webinars, etc.

Description: Performance Measures
The Meter Reader Actual Goal Estimated Goal
Dept. provides water FY 17-18 FY 18-19 FY 18-19 FY 19-20
meter reading and Inputs:
meter connection
services. With a staff Number of full time employees 18 18 18 19
of 9 meter readers, the - Asst. Mgr / Working Supervisors 3 3 3 4
department reads
approximately 45,000 - Meter Readers 9 9 9 9
meters a month. A - Meter Technicians 6 6 6 6
staff of 6 Meter Department Expenditures $ 945,457 $ 1,024,058 $ 962,299 $ 1,104,560
Technicians provides Outputs:
field customer service Number of Meters read 594,038 590,700 603,425 567,300
for our citizens,
consisting of Number of service orders completed 47,408 43,320 45,824 48,000
connecting and Number of meters/readings checked 7,275 9,500 7,435 8,500
disconnecting water Effectiveness Measures:
services and
responding to 24 - hour service percentage 99% 100% 99% 100%
customer field Reading accuracy percentage 99.9% 100% 99% 100%
inquiries. The Meter Efficiency Measures:
Technicians respond to Number of completed service orders per
approximately 3,900 employee monthly 658 602 636 667
field customer service Number of meters read daily per meter
requests on a monthly reader 277 276 282 265
basis.
Department expenditures per capita $ 6.42 $ 6.83 $ 6.42 $ 7.26

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