Page 93 - Budget Book FY2020-2021

General Fund
Passport Facility

www.mcallen.net/departments/passports

Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget

Dedicated to Expenditure Detail: 18-19 19-20 19-20 20-21
processing Personnel Services
applications for a U.S. Salaries and Wages $ 84,897 $ 124,364 $ 124,364 $ 137,677
Passport with the Employee Benefits 20,695 41,319 41,319 40,966
highest regard to Supplies 1,780 2,225 2,225 2,425
integrity, Other Services and Charges 7,792 8,320 8,320 8,620
confidentiality and Maintenance 13 200 200 200

superior customer
service. Operations Subtotal 115,176 176,428 176,428 189,888
Capital Outlay 7,132 - - 10,000
Total Expenditures $ 122,308 $ 176,428 $ 176,428 $ 199,888
PERSONNEL
Exempt - 1 1 1
Non-Exempt 2 3 3 3
Part-Time 1 - - -
Total Positions Authorized 3 4 4 4

Contact Us: MAJOR FY 20-21 GOALS
Norma Rodriguez 1.) Our goal most important is to continue to provide the best customer service and better serve the
Passport Services citizens by complying with the City of McAllen core values.
Coordinator 2.) To increase passport appointments and continue to serve citizens on a first come-first serve basis.
221 S. 15th Street
McAllen, TX 78501 3.) To implement a service that will allow citizens to schedule passport appointments through the
City of McAllen Website.
(956) 681-1450
4.) To implement a service through an automated system that will send reminders through an email
or text to those citizens waiting to better served.
5.) Continue to offer Notary Services
Description: Performance Measures
The City of McAllen is Actual Goal Estimated Goal
able to offer an FY 18-19 FY 19-20 FY 19-20 FY 20-21
essential service in a
central location in the Inputs:
heart of the city Number of full time employees 2 4 4 4
convenient to the Department expenditures $ 122,308 $ 176,428 $ 176,428 $ 199,888
traveling public Outputs:
(transit facility), and Number of walk-ins assisted with
also offering an questions and information only 16,194 19,000 18,000 16,000

additional service
being notary public Number of applications processed for
US Passport Book
service. 9,696 14,000 13,000 11,000
Number of applications processed for
US Passport Card
Passport photos taken 7,759 8,500 9,000 7,000
Effectiveness Measures:
Average number of walk-ins assisted
with questions and information only
(FTE) daily 50-100 90 60-90 90
Average number of applications
processed for US Passport Book per
employee daily 15-25 25 20-23 22
Average number of applications
processed for US Passport Card per
employee daily 15-25 25 20-23 22
Average cost of applications processed
for US Passport Book $ 35 $ 35 $ 35 $ 35
Average cost of applications processed
for US Passport Card $ 35 $ 35 $ 35 $ 35
Department expenditures per capita $ 0.82 $ 1.16 $ 1.17 $ 1.30

-43-