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Attention to accuracy and detail in all paperwork demonstrates your commitment to those with whom we do business.
Never argue with a customer. If a problem develops or if a customer remains dissatisfied, ask your supervisor or the
general manager to intervene.

Interaction with Clients
The opinions and attitudes our clients have toward our Company may be determined for a long period of time by the
actions of one employee. It is sometimes easy to take a client for granted, but if we do, we run the risk of losing not only
that client, but also his or her associates, friends, or family who may also be clients or prospective clients.

The nature of our Company requires that employees perform most of the work connected with a client's assignment at
the client's office. The importance of professional conduct when working in a client's location cannot be emphasized
enough. Professional conduct is a broad term that is open to many interpretations.

The following are guidelines for appropriate conduct when working at a client's location:

• Discussions with client employees should be limited to matters that concern their department and level of
responsibility.
• Long, personal discussions with client personnel are discouraged. Such disruptions of work will only offend client
executives and client employees.
• Internal affairs may not be discussed with client personnel.
• Comments or criticisms involving other competitors and their particular work or fees should be avoided.
• Refrain from discussing shortcomings or idiosyncrasies of client employees.
• Avoid conversation involving client matter in all public places.
• Avoid discussing procedural programs with management while client employees are present.
• Purchases from a client must be made at normal prices.
• Borrowing money from a client is not permitted unless the client's business involves lending money.
• Company employees may not solicit clients for charitable donations.
• Entertaining clients is allowed. However, you must first receive approval from your manager.
• Each employee must be sensitive to the importance of providing courteous treatment in all working relationships.

Conflict of Interest and Business Ethics
It is National EWP's policy that all employees avoid any conflict between their personal interests and those of the
Company. The purpose of this policy is to ensure that the Company's honesty and integrity, and therefore its reputation,
are not compromised. The fundamental principle guiding this policy is that no employee should have, or appear to have,
personal interests or relationships that actually or potentially conflict with the best interests of the Company.

It is not possible to give an exhaustive list of situations that might involve violations of this policy. However, the situations
that would constitute a conflict in most cases include but are not limited to:

• Holding an interest in or accepting free or discounted goods from any organization that does, or is seeking to do,
business with the Company, by any employee who is in a position to directly or indirectly influence either the
Company's decision to do business, or the terms upon which business would be done with such organization;
• Holding any interest in an organization that competes with the Company;
• being employed by (including as a consultant) or serving on the board of any organization which does, or is seeking
to do, business with the Company or which competes with the Company;
• Profiting personally, e.g., through commissions, loans, expense reimbursements or other payments, from any
organization seeking to do business with the Company.

A conflict of interest would also exist when a member of an employee's immediate family is involved in situations such as
those above.

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