Page 19 - Taklimat Perlaksanaan SPKP UKM
P. 19
Perubahan dalam QMP
ISO 9001: 2008 ISO 9001: 2015
QMP 1: Customer Focus QMP 1: Customer Focus
QMP 2: Leadership QMP 2: Leadership
TAJUK QMP 3: Engagement and
QMP 3: Involvement of people
Competence of People
QMP 4: Process Approach QMP 4: Process Approach
QMP 5: System approach to QMP 5: Improvement
management
QMP 6: Continual improvement QMP 6: Informed Decision Making
QMP 7: Factual approach to decision QMP 7: Relationship Management
making
QMP 8: Mutually beneficial supplier
relationships
www.ukm.my/pjk

