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LET TERS AND E-MAILS

Informal letters Santa Claus Informal letters
include the sender’s
address at the top, Toy Workshop Informal letters are used for
but they do not Secret Mountain someone the sender knows,
need the recipient’s such as a friend, a family
address. North Pole
member, or a person of the
same age or younger. They might
The date needs to January 5, 2014
be included at describe a place or experience,
the top. pass on news, or thank the
Dear Rudolf, recipient for something. Informal
Informal letters letters have a chattier tone, but
can be addressed I hope you are sticking to your New still follow a set layout.
to the recipient’s Year’s resolutions! How is the diet going?
first name.
Mrs. Claus and I wanted to thank you for
Informal letters can hosting a fantastic New Year’s Eve party.
have a chattier tone
and include some It was great fun for us all to celebrate
small talk. together after a busy few weeks. • A job application letter gives an
employer the first impression of a
I hope that we can see you for candidate, so it needs to be perfect.
dinner soon. • A complaint letter should be firm
but polite. A rude letter will only
This phrase is friendlier Best wishes, annoy the recipient and reduce
than Yours truly Santa the chance of an apology
or Sincerely. or compensation.

E-mails

E-mails to friends or family don’t Send Save Discard
have to follow any particular rules.
However, e-mails to people the
sender doesn’t know should use
appropriate language and have a To Joe@toycollege.com
clear structure. More and more
correspondence is now sent via Add Cc Add Bcc
e-mail, so writing an e-mail isn’t
an excuse to be sloppy. Subject Junior Toymaker Vacancy
Attach a file
E-mails need to
have an appropriate Dear Joe,
and descriptive
subject heading.
Thank you very much for your recent application for the Junior Toymaker position.
An e-mail should have
a focused structure and I have read your résumé and would be delighted to meet with you for an interview.
use clear paragraphs. Would 2:00 p.m. next Thursday be convenient?

Please let me know.
Professional e-mails
should end with a Kind regards,
complimentary close, Santa Claus
just like letters.