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UNIT 3 Checking Guests In and Out

Checking Guests In and Out

Check-in is the process which happen after guests had done their

reservation completely. Check-out is the process the guest doing before

they leave. The front office or the receptionist are assigned as a department

who have to organize check-in and check-out process. In each hotel, they

provide different rule for checking-in and checking-out time. At the present,

numerous hotels allow guests to do online check-in, it is more comfortable,

especially the guest. At the following passages shows the basically process

to do checking-in.

Generally the process:

 The guest arrives and heads to

your reception/front desk.

 The guest is identified and has

their details checked.

 Front desk staff will give the guest an introduction to the hotel.

 The guest will take note of amenities and regulations etc and ask

any questions.

 The guest will be handed their keys/keycard.

 Luggage is taken to the room by the guest or hotel staff.

 The guest enters and settles into their room.