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Checking guest in dialogue:

 Do you have a reservation?

This is one of the first things you will ask a guest when they walk up to the

reception desk. Not all guests have reservations. Some simply walk in and

ask for a room.

 What name is the reservation under?

If the guest has a reservation, find out the name of the person it’s under

(associated with). That way you can pull up their information on your

computer screen.

 Could I have your ID and credit card, please?

When checking in, hotels usually require the credit card of the guest and some

form of identification (ID) like their passport or driver’s license. Using the

modal verb could will make you sound more polite and professional.

 Your room is on the [number] floor, room number [number].

Tell the guest which room they’ve been assigned (given). For instance, you

might say:

“Your room is on the 9th floor, room number 925”.

 Breakfast is served from [time] to [time] every morning at/in

[location/room].

Many hotels provide a free breakfast to guests every morning as part of

their stay. If this is the case at your hotel, inform your guest about the time

and place where they can enjoy the breakfast. So you might say:

“Breakfast is served from 6 to 9 a.m. every morning in the dining

area”.