Page 15 - textbook
P. 15
Is there anything else I can help you with?
This is a customer-friendly question you could ask after assisting a guest. In
case they need more information or assistance, let them know that you’re
always there to help. This is a good question to keep in mind.
Enjoy your stay.
Be sure to wish your guest a pleasant stay after you check them in.
As mention before, online checking-in is provided for many hotel. The
majority of travellers are interested in checking-in online, since it appeals
to their need for empowerment, freedom and convenience. They won’t
have to worry about long lines or delays in service. So, here are some
online check-in advantages.
Convenient for the guest
Reduces queues in the lobby
Improves the customer
relationship
Showcases your website and other
parts of your property
Reduces staff workload
Enhances guest experience
Extra source of revenue

