Page 3 - textbook
P. 3

Contents










               Unit



               1  Greeting and Welcoming Guests                                                   1


               2  Hotel Reservation                                                               4



               3  Checking Guests In and Out                                                      10


               4  Offering Help and Advice                                                        16



               5  Managing Problems and Complaints                                                20



               6  Food and Beverage Services                                                      24
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