Page 5 - textbook

Greeting properly

 Smile

 Look interested and friendly

 Greet guests according to the time of day

 Give appropriate physical greeting

 Welcome guests to your establishment

Greeting guests proper to the time of day
 Offer assistance
 Wish guests a nice stay.

 Good morning (00:00 a.m. -11:59 a.m.)

 Good afternoon (12:00 p.m. – 17:00 p.m.)

 Good evening (after 17:00 p.m. until before midnight)

 Goodnight (at night when someone is going to bed).

In English, it is the same as other languages which contained both

formal and informal languages. Then, the language affects to the expression.

Regarding to English for Hotel, hotel staffs should use properly expressions

to the guest because it refers the respectful that the staff shows to the

guest.