Page 4 - textbook

Yt
UNIT 1 Greeting and Welcoming Guests

Introduction to English for Hotel

Nowadays English is a medium language to link and run the world.

English is used in all parts around the world, especially in Hotel management.

Additionally, English has been using in every unit or every task in hotel, namely

front office, food and beverage, room service, etc.

English for Hotel leads students gain more new knowledge and

opportunities to practice from doing unit exercises and role-play activities,

the course enhances English 4 skills; listening, speaking, reading, and writing.

The students can comprehend how to provide and give the best service to

guests by using an appropriate English.

Greeting and Welcoming Guests

As a hotel staff, your job is not only to greet guests but also to make

them feel welcome. A friendly smile and a warm greeting make a great

start. To greeting and welcoming guest are a necessary part for service job,

it is the heart that all staff must has. Guests can be pleased and get the

first impression from the attitudes of the staff. There are many expressions

that can be used when first greeting people. Some are very formal and

appropriate for greeting guests and some are more informal and should

only be used with friends or co-workers. Obviously, employees of the hotel

industry should use the formal expressions.