Page 91 - B.Tech IT Curriculum and Syllabus R2017 - REC

Department of IT, REC

OUTCOMES:
At the end of the course, the student should be able to:
1. Know about software projects and to evaluate them.
2. Perform estimation for software projects.
3. Know activity planning techniques.
4. Demonstrate Project scheduling and risk evaluation skills.
5. Handle staffing related problems.

TEXT BOOKS:
1. Bob Hughes, Mike Cotterell, - Software Project Management‖, Fifth edition, Tata Mc
Graw Hill, 2011.

REFERENCES:
1. Walker Royce - Software Project Management A Unified Framework‖, Pearson Education, 2004
2. Rishabh Anand ,"Software Project Management"' S.K. Kataria& Sons; 2013.
3. S.A. Kelkar, "Software Project Management: A Concise Study Paperback " , Phi 2013.
4. Ramesh Gopalaswamy, ―Managing Global Software Projects‖, Tata McGraw Hill, 2001.
5. Humphrey Watts, ―Managing the software process‖, Addison Wesley, 1989.

6. Ashfaque Ahmed "Software Project Management Process Driven Approach",Auerbach Pub.,
2011.

GE17451 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3

OBJECTIVES:
 To facilitate the understanding of basic quality management in engineering.
 To facilitate the understanding of various principles of TQM.
 To be acquainted with management tools, six sigma and benchmarking.
 To be acquainted with quality functions, TPM concepts &continuous improvement tools.
 To learn various quality systems and TQM implementation in manufacturing and service
sectors.

UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product
and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran
and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation,
Customer satisfaction, Customer complaints, Customer retention - Costs of quality.

UNIT II TQM PRINCIPLES 9
Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation,
Empowerment, Team and Teamwork, Quality circles, Recognition and Reward, Performance
appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership -
Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six sigma, Lean Six Sigma:
Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking -
Reason to bench mark, Bench marking process - FMEA - Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II 9

Curriculum and Syllabus | B.Tech. Information Technology | R2017 Page 91