Page 92 - B.Tech IT Curriculum and Syllabus R2017 - REC

Department of IT, REC

Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Deployment (QFD) -
Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures. POKA-
YOKE.

UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 - ISO 9001:2015 Quality System - Elements, Documentation, Quality Auditing -
QS 9000 - ISO 14000 - Concepts, Requirements and Benefits – ISO 9000:2005, ISO 9004:2009 -
TQM Implementation in manufacturing and service sectors. Quality System for Automotive Supplier
TS 16949, Quality System for Telecom Industries - TL 9000

TOTAL: 45 PERIODS
OUTCOMES:
On completion of the course, students
1. Have ability to explain the importance of quality in engineering.
2. Have ability to explain various principles in TQM.
3. Can explore the knowledge of implementing various TQM tools.
4. Have Ability to create rapport among workers to form a quality team.
5. Have Ability to explain the benefits of implementing ISO-9000 & ISO-14000 in
manufacturing and service sectors.

TEXT BOOK:
1. Dale H. Besterfiled, et at., "Total quality Management", Third Edition, Pearson
EducationAsia, Indian Reprint, 2011.

REFERENCES:
1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th
2. Edition, First Indian Edition, Cengage Learning, 2012.
3. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt. Ltd.,
2006.
4. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice
Hall (India) Pvt. Ltd., 2006.

SEMESTER VIII

Curriculum and Syllabus | B.Tech. Information Technology | R2017 Page 92