Page 50 - ux-design-for-startups-marcin-treder
P. 50
set up a feedback forum
What’s that? It’s a special forum optimised to let
people easily share their opinion about your product
and suggest changes.
Sounds simple right? And it is. It’s a conversational
space where you not only gather super valuable
information, but also build your community. By
creating a feedback forum you show your customers
that you really care about their opinion.
There’s just one rule - talk with people. You should be
the most active part of the community. Be with your
users and listen to them.
There are many options on the market for setting up
a forum, but the one I strongly recommend is User
Voice. It’s an easy-to-use and highly efficient tool with
a ticketing system, knowledge base and suggestions
forum. Try it!
50 geT To know your users
