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WHEN YOUR PARTNER IS IN THE TRUCKING INSURANCE BUSINESS, YOU TEND TO
TAKE ON ANY TECHNOLOGY THAT WILL KEEP YOU OUT OF LITIGATION.

—CHARLES ARNOLD, CHIEF OPERATING OFFICER OF TWIN CITY TRANSPORTATION

but for almost a year we had the same drivers can come in and they know that because there’s a lot of great trucking
group of drivers that came on board, they’ve been able to lead some change companies in the state.”
that originally were with me.” in the way things are done.” Burnett sees this in Arnold’s
Arnold’s respect for drivers made approach to management of operations.
him a natural fit for TCT, whose motto TURNING A PROFIT “Charles is a perfectionist,” Burnett
is “Business goes where it is invited and In addition to his list of mentors says. “He has very high standards for
stays where it is treated well.” There’s from the trucking industry, Arnold, the cleanliness of the shop. It goes
not much difference between the way a Razorback fan, lists Nick Saban as throughout everything that he does. He
Arnold talks about his customers or someone whose approach to leader- wants to do things right. And he’s not
his drivers. He approaches both with ship he admires, “even though he is satisfied if things aren’t done right.”
a desire to remove pain points. “Every Alabama’s head coach.” Saban’s phi- Arnold’s focus on people and per-
time we’ve had a situation where the losophy of being a winner rings true to fection paid off quickly as the newly
driver has come in and told us about a Arnold. “One of his [Saban’s] sayings merged company began showing profits
customer creating some issues or prob- is, ‘You just do your job and do it right.’ after just four months. He says trans-
lems or detention time or whatever, we One of our sayings around here is we parency was key to making the merger a
go directly to the customer and talk to want to be the best of the best. And smooth one and remains an important
them about it. It’s always good when the here in Arkansas that’s kind of tough element of day-to-day operations at the

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34 Issue 5 2019 | ARKANSAS TRUCKING REPORT