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company. They’ve adopted a system they tial drivers they’ll be working for a qual- Having more drivers who are tech savvy,
refer to as “What’s your APP,” which ity organization that treats them well. as well as getting reports from other
stands for Accountability, Performance, Next year the profits will take that carriers about the benefits of the tech-
and Profitability. a step further. TCT plans to redo the nology tipped the balance recently.
“I want everybody in the organiza- safety and training facilities for driv- In addition to improving the face
tion to know what they’re accountable ers. A more comfortable driver’s lounge of TCT, Arnold is investing in the com-
for,” says Arnold. “You’re going to be and shower facilities to make things pany’s infrastructure. After two years of
measured on your performance and more welcoming for the drivers passing rapid growth and expansion, Arnold is
how is your performance affecting our through Little Rock is also in the works. moving methodically through a series of
profitability. One of the things that “Our drivers, they come first for planned growth phases, which include
we vehemently want to make sure that us. Everything in my life that I ever had moving some of TCT’s computer opera-
we do is to share our profits with our came from a truck driver,” says Arnold. tions to the cloud and creating a new
employees of our company.” “Whether it was from the time I was personnel position to recruit drivers.
Profits from the first two years young and having a roof over my head The aim is steady growth of both the
resulted in something of a makeover for and food on the table to professionally. dedicated fleet in Texas and the broker-
TCT. Their Prescott terminal was moved I couldn’t have done what I was doing age arm of the company.
closer to the highway to increase the without truck drivers.”
visibility of the organization and the Forward-facing onboard cameras RUNNING THE ROADS
main office in Little Rock has under- are also in the near future for TCT’s Despite having the responsibility of
gone the first stages of renovation. The trucks. According to Arnold, “When an organization that’s doubled in size
front office is clean and organized. A your partner is in the trucking insur- over the past three years, Arnold still
neatly written whiteboard shows the ance business, you tend to take on any manages to spend some time outside of
progress and profits of various ship- technology that will keep you out of his office. He points to his pickup truck
ments. The aim is to make a good litigation.” Arnold and Burnett waited as evidence. He bought it just over two
first impression on anyone who walks until they had the support of their driv- years ago and it already has 108,000
through the doors and to show poten- ers to make the decision final though.
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