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Apart from efforts under the GTP, other efforts have also been undertaken.
For instance, the Malaysian Institute of Integrity (IIM), which was
established in 2003 was tasked to see through the implementation of the
National Integrity Plan, and to develop the nation to have a high level of
integrity in our dealings, be it in the private or public sector.

In addition, all public servants are constantly reminded of the importance
of professionalism and acting in a manner that reflects the values of the
public service; and cognisant of the fact that this obligation is not fully
discharged by simply acting within the law. Tact, courtesy and morality
play a much bigger role in establishing trust. Where there is trust, and
with the help of the compliance units, the public’s perception towards the
public service will improve.

The myriad Government actions to manage and maintain integrity
prove that there is a commitment to create trust and confidence in the
public service. The compliance and integrity units, public engagement
effort, MyProcurement portal – these are not mere dreams. They are the
Government’s commitment towards creating a public service with a
higher level of credibility, that can command a higher degree of respect
and that can elevate its standing, not just in the eyes of the rakyat but also
globally.

Although our services in general have improved tremendously over the
years, there are still areas for further advancement. Improvement is an
ongoing process. And at the end of the day, the proof is in the pudding. I am confident that the Malaysian Civil Service will
Whether the measures, mechanisms and institutions that have been walk the talk, stand tall and deliver on its promises
established are true success stories will only be demonstrated through to provide for the well-being of the people. My
the reduction of corrupt and questionable practices, and through action personal vision, as the 13th Chief Secretary to
taken against those held accountable for such practices. the Government of Malaysia, is for a public
service that encourages participation, is open,
I am confident that the Malaysian Civil Service will walk the talk, stand
tall and deliver on its promises to provide for the well-being of the people. progressive and is respectful of diversity; and most
My personal vision, as the 13th Chief Secretary to the Government of importantly, one that does good work by doing
Malaysia, is for a public service that encourages participation, is open, what is right and with full integrity.
progressive and is respectful of diversity; and most importantly, one that
does good work by doing what is right and with full integrity.

Address at the Malaysian Armed Forces Staff College Diners’ Club Talk “Malaysian Civil Service: Meaning of Integrity in the
Civil Service and Managing Public Perception”. 4 September 2013, Selangor.

46 Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government 47