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strategic collaboration. These initiatives are aimed at removing silos and I have tried to be a little provocative and set in motion some ideas that I
overlapping functions between different agencies and different levels of genuinely feel we cannot ignore. I am certain they will be addressed in
Government. I am certain that many initiatives rolled out under NBOS in the coming days of this Conference. More importantly, I hope that the
Malaysia will be shared during the course of this Conference. outcomes of the discussions will be taken to the next level and be applied
when we return to our countries and our workplaces.
I believe there is a huge latent willingness of individuals to become more
involved in designing public services of the future. In the Malaysian public I hope that in addition to this Conference, you will also have the
service, I must admit, ideas do not always flow openly and smoothly, opportunity to explore the many natural, cultural and wildlife treasures
especially from bottom to top. But the best ideas can only emerge if they that lie within a short distance of this city. Last but not least, I thank all
are encouraged. Any good idea, no matter who it comes from: a manager participants for taking the time to contribute to the important discourse
or a janitor, from inside or outside the public service, from within or that will take place over the next two days. I wish you all a fruitful and
beyond our borders, should not be lost simply because we were not open successful Conference, and a wonderful stay in Malaysia. I hope to see
enough to listen and consider. all of you next year for Visit Malaysia Year 2014 and the CAPAM Biennial
Conference and Ministers’ Forum in Putrajaya, Malaysia.
In many jurisdictions today, there is a new mantra of co-creation and co-
development, where citizens and the public service work hand in hand
in formulating and delivering services to the people. I hope we can also
explore adopting such a concept in our own jurisdictions as part of our
efforts to strengthen the accountability and responsiveness of the public
service.

Welcoming Dinner at the Commonwealth Association of Public Administration and Management (CAPAM) 2013 Regional
Conference on Strategic Management: Enhancing Service Delivery Through Accountability and Responsive Public Service.
27 October 2013, Dewan Undangan Negeri Sarawak, Kuching, Sarawak.

50 Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government 51