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4. How does the clerk greet the customer?

a. May I help you? b. May I have this? c. Good day. d. Good bye.

5. How does the clerk say when the customer said “thank you” ?

a. Thank you. b. O.K. c. Bye. d. You’re welcome.

At the train station

Clerk : Good afternoon, sir. What can I do for you?

Passenger : I would like to buy a ticket to Hat Yai?

Clerk : We have different classes such as

express train : First class with air-conditioning.

Second class with air-conditioning, upper or lower bed.

rapid train : Second class with air-conditioning, upper or lower bed.

Second class with fan, upper or lower bed.

Passenger : How many hours does it take for express train or rapid train?

Clerk : It takes 12 hours for express train and 16 hours for rapid train.

Passenger : I prefer express train, second class with air-conditioning.

Clerk : How many tickets do you need?

Passenger : Two please, one upper bed and one lower bed.

Clerk : What do you prefer one-way ticket or round-trip ticket?

Passenger : Round-trip ticket for two. How much do I have to pay?