Page 25 - ITS Prospectus 2017/2018

Certificate in Rooms Division PROGRAMME 3
PART 1

MQF Level Total Credits Programme Duration
2 3 4 5 6 60 ECVET 2 SEMESTERS + LITP (Local Industrial Trade Practice)

This course is intended for those individuals who are interested in obtaining basic operational skill in Front Office,
Concierge and Housekeeping.

Programme Objectives Entry Criteria Fields of Work
• Advise guests on in house facilities and • Successful completion of the ITS • Front Office – Telephone Operator,
external activities. Foundation in Tourism & Hospitality Receptionist
• Deal with the guests and colleagues in OR • Concierge/ Porter
a professional manner. • Minimum of 5 O Level subjects of • Room attendant
• Manage the needs and requirements of which; 2 O Level subjects shall include • Doorman/Doorwomen
different types of customers. Hospitality, Mathematics, Maltese, • Linen Attendant
• Sell in house facilities. English and/or Home economics at • Houseman
• Carry out housekeeping best practices. grade 5 or better and any other 3 O • Public Area Cleaner
• Comply with legal requirements on Level subjects at grade 6 or better • Luggage Porter
safety, health and hygiene. OR
• Successful completion of the ALP+
programme, of which Hospitality should
preferably be one of the vocational
subjects chosen. (Non-Maltese
applicants have the option to replace
Maltese O Level with any other O level)

• 16 years of age as at 31st August 2017.

INSTITUTE OF TOURISM STUDIES 25