Page 26 - ITS Prospectus 2017/2018

Diploma in Rooms Division Operations PROGRAMME 3
PART 2

MQF Level Total Credits Programme Duration
2 3 4 5 6 120 ECVET 4 SEMESTERS (Including 1 year International Placement)

This course is intended for those individuals who are interested in obtaining operations and supervisory skills in Rooms
Division Operations.

Programme Objectives Entry Criteria Fields of Work
• Represent the hotel and make a good • Successful completion of Certificate in • Front Office / Guest Service Agent
first impression Rooms Division (MQF Level 3) • Reservations
• Apply knowledge and skills to effectively • Concierge
communicate with guests and • Housekeeping Supervisor
colleagues in a professional manner • Doorman/Doorwoman
• Create various sales opportunities to • Night Auditor
enable the maximisation of room sales • Front Office Shift Leader
and occupancies
• Carry out operations processes in both
Front office and Housekeeping
• Comply with legal requirements

26 INSTITUTE OF TOURISM STUDIES