Page 27 - ITS Prospectus 2017/2018

Higher National Diploma in Rooms PROGRAMME 3
PART 3
Division Management

MQF Level Total Credits Programme Duration
2 3 4 5 6 60 ECTS* 2 SEMESTERS

This course is intended for those individuals who are interested in obtaining skills in Rooms Division at Junior
Management level.

Programme Objectives Entry Criteria Fields of Work
• Exhibit sound ethical behaviour in the • Successful completion of Diploma • Front Office & Guest Relations
work place, excellent leadership and in Rooms Division Operations (MQF • Reservations / Revenue Management
interpersonal skills. Level 4) • Concierge
• Apply knowledge and skills to effectively • Housekeeping Supervision
communicate with guests and • Executive Housekeeper
colleagues in a professional manner. • Hospitality Customer Experience
• Be responsible for handling verbal and Manager
written complaints. • Hospitality Establishment Manager
• Be responsible for key • Rooms Division Manager
operational processes in both front • Hospitality Guest Relations Manager
office and housekeeping. • Duty Manager
• Apply revenue management theories to • Front Office Manager
achieve maximum revenues in line with
a budget.

INSTITUTE OF TOURISM STUDIES 27