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QAP 10

Management Review

a. The purpose of this procedure is to ensure the continuing suitability and
effectiveness of the quality management system in meeting the requirements
of international standard and the company’s quality policy and objective

b. SCOPE OF APPLICATION

This procedure applies to all management review activities.

c. DEFINITION

 Customer complaint : Any communication form the customer, whether written or
verbal, in which he expressed dissatisfaction with the
product supplied by the company, both in terms of
properties and delivery.
 Corrective Action : Action taken to eliminate the causes of an existing non
conformity, defect or other undesirable situation in order
to avoid recurrence.

 Preventive Action : Action taken to eliminate the causes of a potential non
conformity, defect or other undesirable situation in order
to prevent occurrence.

d. CROSS REFERENCE
 Quality Planning QAP 020

 Internal Quality Audits - QAP 170

 Customer Complaints, Corrective and Preventive - QAP 140
 Training - QAP 180

e. RESPONSIBILITY FOR APPLICATION

The General Manager and Management representative are responsible, at varying
intervals, for the application of this procedure.

f. PROCESS
f.1 The quality system of the company shall be reviewed during management review
meetings which shall be conducted, as a minimum, twice a year and, where
practicable, at approximately six month intervals, more frequent management
review meeting may be held at the discretion of the General Manager as needs
arise.

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