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d.18 TRAINING.
The company attaches great importance to ensuring that all personnel performing
activities affecting quality have adequate experience and qualifications. This is
achieved though the recruitment of suitably qualified personnel and the provision of
adequate training.

Procedures require all new personnel to undergo induction training, which includes
an introduction to the company’s quality policy, the quality assurance system and
the employee’s responsibilities and authority.

The procedure also requires that the training needs of personnel are reviewed at
least once every year. This is achieved through staff appraisals and where training
requirements are identified a plan for further training is established. The procedure
assigns responsibility for the provision of any such further training.

Appropriate personnel qualification and training records are maintained.

Supporting Procedures:

 80-Training.

d.19 SERVICING

The company does not carry out servicing to its product and as such servicing
procedures are not required should the requirements of servicing arise relevant
procedures will be established and documented accordingly.
Maintenance undertaken during the maintenance period is considered to be part of
commissioning and is controlled through application of procedures for process control
and handling, storage, packaging, preservation and delivery.

d.20 STATISTICAL TECHNIQUES
The company has investigated the need for statistical techniques to control and
verify product characteristics and have found the use of such techniques is not
necessary.
Should the requirement of statistical technique arise in the future, relevant procedures
will be established and documented accordingly.

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AL HABBAI - QUALITY MANUAL