Page 42 - LGA 2020 Annual Report

LGA ANNUAL REPORT 2019

FRONTLINE MANAGEMENT PROGRAM

Activities offered under this program focuses significantly on improving the core,
leadership, and functional competencies of field officers to help them excel in their line
of work and to prepare them for bigger responsibilities in the future. Initiatives under
this program aims to support the objectives of the Department to increase productivity,
accountability, and efficiency of the workforce.

Improving DILG Service
Delivery: A Training on
Customer Service Sensitivity
Skills for Non-LGOOs

Customer Focus, Organizational Sensitivity
and Ensuring Excellent Results. These core
competencies are identified to be a must
for every DILG personnel. Competencies
that would be manifested in the ability of
the Department personnel to efficiently
and effectively delivery high-quality
services responsive to the needs of both
of its internal and external customers and
positively influence organizational
operations towards excellent
performance.

In recognizing these essential competency
requirements, and likewise in compliance
with the “Ease of Doing Business Act”, the
LGA conducted a Training on Customer
Service Sensitivity Skills for 43 non-
LGOOs in improving further the DILG’s
Administrative personnel capacity to
deliver needed quality service to their
clients.

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