Page 19 - 2020-2024 WSFC Utilities Strategic Plan

FISCAL YEAR 2020-2024 STRATEGIC PLAN 17

Hanes Mill Road Landfill

An evaluation of Strengths provides
input to the development of a Mission
that builds upon what the organization
does extremely well. Strengths include:

• Customer service
• Leadership and governance
• Resources – both water supply and
financial
• Employee dedication, knowledge,
experience and expertise
• Product quality

Identification of Opportunities helps the
goal teams and the core team develop
Goals to identify and explore innovative
approaches to meet future needs.
Opportunities fell into the following
categories:
• Product Quality
• Workforce
• Infrastructure
• Technology and Innovation
• Customers and Stakeholders
• Financial Viability

Discussion of Aspirations focuses on
the expectations or hopes of internal
and external stakeholders to inform the
Vision. WSFC Utilities' most compelling
Strengths aspirations include:

• Proactively protecting public health
and the environment while maintaining
Opportunities • Being an employer of choice
affordability

• Leveraging existing and new
technology to drive efficiency
Aspirations • Being recognized as an industry leader

Results Agreeing on Results leads to
determining the Measures of strategic
progress. Some of the most significant
indicators for strategic progress include:
• Regulatory Compliance
Winston-Salem/Forsyth County Utilities used a • Customer and Stakeholder Satisfaction
Strengths, Opportunities, Aspirations and Results • Employee Recruitment and Retention
• Infrastructure Reliability
analysis as a foundation for its strategic plan. • Financial Strength