Page 69 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

The following table presents information on the geographic reach of stores under Central Retail’s key retail
banners as of the dates indicated.
Location As of 31 December

2019 2020 2021 2021

Store Count (1) Population (2) Area Total
covered Net Selling
Space
(Million
(Store) (sq.m.)
people)
Thailand 1,934 1,898 2,051 70.1 57 provinces 2,865,197
Bangkok Metropolitan Region 864 884 1,000 - 6 provinces 1,195,497

Upcountry 1,070 1,014 1,051 - 51 provinces 1,669,699
Vietnam 132 124 120 99.2 40 provinces 329,562

Italy 9 9 9 59.5 8 Cities 61,036

(1)
Excludes 8 branshops and 7 brandshops in Malaysia as of 31 December 2019 and 2020, respectively.
(2) Population data according to International Monetary Fund (IMF)
The following table presents total revenue from the sale of goods by region for the periods presented.
Year Ended 31 December

2019 2020 2021
THB Million % THB Million % THB Million %

(1)
Thailand 144,940 74.2 124,449 71.9 126,425 71.8
Vietnam 35,691 18.3 40,131 23.2 38,592 21.9

Italy 14,537 7.4 8,461 4.9 10,937 6.2
Others 187 0.1 97 0.1 21 0.0
Total 195,355 100.0 173,138 100.0 175,975 100.0

(1)
Sales from the Bangkok Metropolitan Region accounted for 54.4%, 53.8%, and 54.2% of sales in Thailand and sales from upcountry
Thailand accounted for 45.6%, 46.2%, and 45.8%, respectively, for the periods presented.

Multi-Format Retailing Model

Central Retail operates its retail business through various channels in the form of omnichannel, covering both online
and offline channels of its stores. There are a variety of shops, including department stores, brandshops, specialty
stores, supermarkets, hypermarkets, convenience stores, and brand counters. Some of the revenue comes from
lease space in various plazas, such as Robinson Lifestyle, Tops Plaza and Big C / GO!, including other leased spaces
under Central Retail’s management. A part of revenue also comes from selling products through the omnichannel
platform as well.

The term “Multi-Format” that Central Retail refers to means having a variety of styles and types of retail outlets,
enabling Central Retail to respond to the diverse needs of customers in purchasing products in its entirety.
This includes a wide variety of products in department stores, specialty items in electronics stores, DIY decoration
and home improvement store, stationery and office supplies, books, e-Books and lifestyle products, miscellaneous
goods for Home products, specific brand products in the Brandshop, complete selection of consumer products in
the hypermarkets, products in convenience stores, or fully equipped stores in the lifestyle center of the community
or plaza. Moreover, these Multi-Format of retail business help Central Retail adapt to changing tastes and

Annual Report 2021 (Form 56-1 One-Report) 69