Page 71 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

The following table presents Central Retail’s store format in terms of overall number of stores under its key retail
banners as of the dates indicated.
As of 31 December

2019 2020 2021
Total Number of Stores

Department stores 82 82 83
(1)
Specialty stores 332 341 564
Brandshop 421 413 378
Supermarkets and Hypermarkets 280 301 350

Convenience stores 968 901 805
Total 2,083 2,038 2,180

Total Number of Sales Counters 1,750 1,733 1,419
(1) Includes stores of OfficeMate and B2S as of 31 December 2021

2. Retail Plazas

Central Retail leases retail property to third parties and to its own stores at retail plazas such as Robinson Lifestyle,
Tops Plaza, and Big C / GO! Vietnam.

The following table presents information about Central Retail’s retail plazas as of the dates indicated.
As of 31 December

2019 2020 2021
Retail Plazas
Total number 61 66 69

Total gross floor area (sq.m.) 1,391,504 1,518,248 1,583,354
Total net leasable space (sq.m.) 544,538 599,823 659,550

Average net leasable space per location (sq.m.) 8,927 9,088 9,559
(2)
Total occupancy rate (%) 93 91 88
(2) Average 12-month occupancy rate

3. Omnichannel Platform

Omnichannel refers to the confluence of the various shopping channels used by customers in modern retailing,
including in-store, online, personal shopper, mobile phone and social media. Customer behavior is trending towards
a shopping experience that seamlessly integrates both online and in-store channels. Omnichannel platforms enable
Central Retail to take advantage of these trends to deliver a new and increasingly popular shopping experience
to its customers.

Annual Report 2021 (Form 56-1 One-Report) 71