Page 90 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

The grocery and non-food offerings in Thailand comprise for health and beauty merchandise continue to increase,
direct imports, locally sourced items and exclusive and Central Retail has responded by expanding its
offerings. By offering imported products, as well as offerings of health and beauty merchandise across all
seeking exclusive arrangements with grocery distributors, of food segment formats, including the introduction of
Central Retail can help to fill gaps in the local market LOOKS, a new health and beauty concept seeking to
and provide rare items. For certain items, such as wine build a “one stop shop” for beauty brands in the FMCG
and fresh fruits and vegetables, Central Retail deals category. Additionally, the business under Food segment
directly with vineyards and farmers for supply. Importing introduces at TASTE - a fresh-meal restaurant with
and exclusive distribution arrangements also play a wide variety of menu items; Thai Favorites - a zone
an important role in the establishment of new stores by features tourists’ most wanted products from all regions of
allowing Central Retail to fill gaps in the local market. Thailand; Asian Flavors - a special zone selling products
of food materials, ready to eat products and condiments
As a store matures, Central Retail can generally from 5 major countries (Japan, Korea, China, India and
increase its portion of locally-sourced foods to serve Vietnam), Coffee Arigato - a Japanese coffee corner at
a growing customer base. Where possible, Central Retail FamilyMart; THE BAKER - a bakery zone in the form of
embraces “Farm to Table” merchandising concept and “Artisan Bakery” or the handmade bakery which is made
seeks to ensure freshness and quality products through by using the finest quality ingredients from original.
local suppliers. When sourcing locally, particularly for In 2021, Central Retail introduced Baby & Me, a new
fresh goods, Central Retail employs rigorous quality zone in Tops market, which offers a wide selection of
control guidelines and requirements. This is particularly products for babies and Tops Vita, which is a vitamin
important for Central Retail’s businesses in Vietnam, and supplements store with various famous domestic
where Central Retail actively sources more than 90.0% and international brands.
of its products locally. In addition, customer demands

90 Annual Report 2021 (Form 56-1 One-Report)