Page 94 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Central Retail’s Food retailing in Thailand primarily comprises Central Food Hall, Tops, and FamilyMart retail
banners. Central Retail operates Central Food Hall and Tops retail banners under Central Food Retail business unit.
Central Retail operates a variety of store formats under Tops retail banner, with Tops market as its key supermarket
brand, offering mainstream reliability with a wide selection of quality consumer staples food and grocery items to
a broad cross-section of the general population. The other Tops formats include Tops Superstore, a hypermarket,
and Tops daily, which delivers grocery along with ready-to-eat food offerings such as in-store baked goods and
fresh sandwiches. The network of Tops stores has grown to reach 42 provinces across Thailand as of 31 December
2021, with Tops market alone having locations across 38 provinces, including 78 stores in the greater Bangkok and
49 stores in upcountry Thailand. Central Retail owns and operates Tops Plaza, which are retail plazas anchored
by a Tops Superstore that also offer a variety of other stores catering to basic needs of the local community.
Central Retail also sources organic products locally to give back to the community, and Central Retail has launched
Jing Jai Farmers’ Market in Udon Thani province in Thailand as a new retail concept, which works directly with local
farmers, granting them higher income to provide customers with high quality, organic and chemical free products
at the best price exclusively. As of 31 December 2021, Central Retail has expanded Jing Jai Farmers’ Market
to 27 Tops locations.

Central Food Hall delivers a highly innovative and immersive grocery shopping experience for customers in Thailand.
With locations in major provinces and cities, including Bangkok, Chiang Mai, Pattaya and Phuket, Central Food
Hall caters to an urban population and delivers a rich variety of specialty and international foods as well as local
favorites. Central Food Hall epitomizes the modern supermarket concept, offering traditional grocery alongside
dine-in options, including both table and counter service, and a wide variety of ready-made take-away meals,
as well as a personal shopper service at 140 stores of Central Food Hall and Tops market nationwide.

The following table presents an overview of Central Food Hall, Tops, and FamilyMart stores as of the dates presented.

As of 31 December Retail brands

2019 2020 2021
Total number of stores (stores)

Central Food Hall, Tops market,
Supermarket and Hypermarket 218 236 281
Tops Superstore, and Tops daily

Convenience store 968 901 805 FamilyMart
Total net selling space (sq.m.)

Central Food Hall, Tops market,
Supermarket and Hypermarket 278,868 288,506 304,047
Tops Superstore, and Tops daily

Convenience store 122,292 116,738 101,527 FamilyMart

Average net selling space per location (sq.m.)
Central Food Hall, Tops market,
Supermarket and Hypermarket 1,279 1,222 1,082
Tops Superstore, and Tops daily
Convenience store 126 130 126 FamilyMart

94 Annual Report 2021 (Form 56-1 One-Report)