Page 8 - 2020 Benefits Guide

Frequently Asked Questions

How do I find a provider? Do I need to enroll in a pharmacy Plan?
For a medical provider: http://www.bcbstx.com No. Your pharmacy benefit is included in your
Current Member: Log in to Blue Access for Members medical plan election; however, you will receive
(BAM) at www.bcbstx.com or on the BCBSTX mobile a separate ID card for prescriptions.
app. First-time users will need to register using the
member ID reflected on your ID card. Once logged How do I get benefit plan ID cards?
into BAM, select Provider Finder and perform your Your medical, prescription drug, dental and
search. When you are logged into BAM under your vision plan providers will mail ID cards to your
member ID, the system automatically brings up the home address. If the Company has your correct
correct BCBS network that applies to you. address on file, you should receive ID cards
within 15 business days of enrolling. If you are
To Search as a Guest: Go to www.bcbstx.com and needing a temporary ID card, please register
select Find a Doctor or Hospital. yourself on the BCBS, Caremark, MetLife, and/
• Click ‘Search as a Guest’. or Eyemed websites and an option to view your
• On the next page, click ‘Search In-Network card will be available. You can also contact the
Providers’. Benefits Department at benefits@bldr.com or
• In the drop-down box ‘How do you get insurance?’, call 844-216-9320.
select ‘Through my employer or my spouse’s
employer’. What if my spouse or child and I both
• In the drop-down box ‘Select the type of care you work for the company?
are looking for’, select ‘Medical’. You may each enroll in the medical, dental and
• Input in the next drop-down box the state where vision plans individually as “Employee Only,” OR
you live. you, or your spouse, may enroll as “Employee
• In the drop-down box for ‘Select Plan/Network’, + Spouse” (or Employee + Family”). You cannot
input the correct provider network selection from the be enrolled both as an employee and as a
table below. dependent. However, children of parents who
• Input the remaining fields to complete the search. both work for the company can be covered by
Know your BCBS Provider Network! only one parent’s plan. You cannot elect spouse
life or AD&D insurance if your spouse is also a
Resident State BCBS Provider Network regular, full-time employee of the company.
Colorado CO Pathway What if I need to add a dependent or
Florida Network Blue make changes to coverage after I enroll?
Georgia Blue Open Access POS Due to limitations required by law, generally
employees cannot make mid-year election
Maryland BlueChoice Advantage Open changes without a qualifying family status
Access change. Employees have 31 days from the
Tennessee Network S effective date of a qualifying family status
Wisconsin Blue Preferred POS change to make changes to their benefits.
See Mid-Year Changes on page 7 for more
All Other States Blue Choice PPO information on qualifying family status changes.
Or call BCBS Provider Finder at 1-800-810-2583, I have a question about my claim/benefit
Monday to Friday between 8 a.m. and 6 p.m. CT. deductions on my pay checks/leave of

For a MetLife dentist go to www.metlife.com absence/Dayforce benefits enrollment,
etc. Who do I contact?
• Click “I want to find a MetLife: Dentist” The Benefits Department can be your first
• Enter Zip Code point of contact to help direct you to the best
• Select your Network: PDP Plus resource. You can email benefits@bldr.com or
• Click “Submit” call 844-216-9320 (7am-6pm CST).
For a vision provider go to www.eyemed.com The “PPO in a suitcase” logo on the
• Click “Login” > “Member” front of your BCBS medical ID card
• Register using the last 4 of your SSN if you do means you are part of the BlueCard
not have a username and password program. This means you and
• Click “Locate a Provider” your covered dependents may use
Blue Cross and Blue Shield network providers
7 throughout the United States, even while
traveling or away from your home state.