Page 18 - The Design Thinking Playbook

Pains: Jobs-to-be-done:

• Peter’s employer does not invest much in the further training of employees. • Peter has internalized the design thinking mindset., but some-
• Although Peter feels quite competent by now in dealing with design thinking, he is still convinced he times, good examples that would help to change his environ-
could get more out of the approach. ment don’t come easily to him.
• Peter has noted that, while design thinking is a powerful tool, it is not always used optimally. • Peter enjoys trying out new things. With his engineering
• Peter frequently wonders how the digital transformation might be accelerated and what design background, he is open to other approaches to problem solving
criteria will be needed in the future to be a success on the market. (whether quantitative or analytical).
• Peter would like to combine other methods and tools with design thinking. • He would like to become an expert in this environment as well.
• Peter is faced with the challenge of having to impart to his team a new mindset. He is looking to connect with like-minded individuals.
• He would like to exchange ideas with other design thinking experts outside his company. • Peter experiments with design thinking.

Gains: Use cases:

• Peter has a lot of leeway in his daily work to try out new methods and tools. A book in which experts report on their experience, in which tools
• He loves books and all tangible things. He likes to use visualizations and simple prototypes for are explained by way of examples—such a book would be just the
explaining things. thing in Peter’s eyes. A book he could recommend to his company at
• What he would really like to do is establish design thinking in the whole company. all hierarchical levels. A book that expands the framework of inspi-
• He knows various management approaches he would like to link with design thinking. ration and makes people want to learn more about design thinking.
He would also like to know which design criteria will be needed in
the future, in particular for the development of digital products and
services.

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