Page 234 - The Design Thinking Playbook
P. 234
UI UX EXPERIENCE
DESIGN SERVICE
DESIGN
VALUE
Proactive
in the business EXCELLENCE
ecosystem
SERVICE
EXCELLENCE
Service and value
Co-creation
OPERATIONAL End-to-end
EXCELLENCE service experience
Self-service
Service quality
Reactive Service volume management
in the company
Product-oriented/cost-oriented Process-oriented Customer-oriented
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