Page 342 - The Design Thinking Playbook

- digital transformation 267, 288 - step-by-step approach 188
- digitization strategy 287 - system for dialog 184
- human–robot team canvas 274 Feedback 43, 103, 115, 123, 185, 215, 222
- platform business 288 Feedback capture grid 120, 123
- robotics 269, 272–273 Finding the focus 80–89
Double diamonds 36, 222, 310 - daisy map 86
Drones 198, 207, 271, 274 - determine PoV 80
- explanation of the point of view 83–84
- formulation of PoV 87
- PoV sentence 88
Empathic design 171 - stakeholders 82
Empathy map 28 - wide range of users 83
Empathy with the user 72–79 - 360-degree view 82
- feeling like the customer 75 - 9-window tool 85
- language of the customer 75 Future user 34
- mindfulness 75
- pollo effect 74
- talking stick 76
- types of empathy 76 Generate ideas 90–97
- UX design 77 - brainstorming rules 91
- world of the customer 74 - create depth 94
Experiment reports 224–225 - creativity techniques 93
- include participants 92
- last minute panic 90
- problem reversal technique 93
Facebook 7, 30, 77, 160, 198, 297 - quick ’n’ dirty prototyping 95
Facilitation 180–189 - requirements versus ideas 93
- approach of the facilitator 186 - selection of ideas 98, 106
- attitude of facilitator 180 Golden circle 172
- basic rules, 183 Google 11, 15, 93, 140, 202, 240, 244, 286
- methods 187 Groan zone 36–37, 45, 182
- skills of facilitator 185
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