Page 75 - RW205.01.0819 WW-Seminar-The Perfect Presentation
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FEEDBACK FORM
OBJECTIONS MANAGEMENT
DO HOW? COMMENTS
MP RP
Accept (don’t
ignore or avoid).
Listen.
Confirm.
Offer
options.
Other
[specify]:
NON-VERBAL COMMUNICATION
HOW?
DO COMMENTS
MP RP
Relax (open)
body and face.
Make eye contact.
Smile.
Nod.
Gesture
intentionally.
Is mindful of
personal space.
Use appropriate voice.
Volume • Pitch • Speed
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