Page 322 - MARSIUM'21 COMP OF PAPER
P. 322
Intan Yusniza (2022)
REFERENCES
Au, N., & Ekiz, E. H. (2009). Issues and opportunities of Internet hotel marketing in developing countries. Journal of Travel & Tourism
Marketing, 26(3), 225-243.
Dedeke, A. N. (2016). Travel web-site design: Information task-fit, service quality and purchase intention. Tourism management, 54, 541-
554
Dominici, G., & Guzzo, R. (2010). Customer satisfaction in the hotel industry: A case study from Sicily. International journal of marketing
studies, 2(2), 3-12.
Emir, A., Halim, H., Hedre, A., Abdullah, D., Azmi, A., & Kamal, S. B. M. (2016). Factors influencing online hotel booking intention: A
conceptual framework from stimulus-organism-response perspective. International Academic Research Journal of Business and
Technology, 2(2), 129-134.
Essawy, M. (2013). Egyptians’ hotel booking behavior on the internet. International Journal of Hospitality & Tourism Administration,
14(4), 341-357
Flavian, C., Gurrea, R., & Orus, C. (2009). Web design: a key factor for the website success. Journal of Systems and Information Technology.
Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty.
Information & management, 43(1), 1-14.
Hashim, N. H., Murphy, J., & Law, R. (2007, January). A review of hospitality website design frameworks. In ENTER (pp. 219-230).
Law, R., Leung, K., & Wong, R. (2004). The impact of the Internet on travel agencies. International journal of contemporary hospitality
management.
Law, R. (2019). Evaluation of hotel websites: Progress and future developments (invited paper for ‘luminaries’ special issue of International
Journal of Hospitality Management). International Journal of Hospitality Management, 76, 2-9
LeBlanc, G., & Nguyen, N. (1996). An examination of the factors that signal hotel image to travellers. Journal of vacation Marketing, 3(1),
32-42.
Magnini, V. P., Crotts, J. C., & Zehrer, A. (2011). Understanding customer delight: An application of travel blog analysis. Journal of Travel
Research, 50(5), 535-545.
Mich, L., Franch, M., & Gaio, L. (2003). Evaluating and designing the quality of web sites. IEEE MultiMedia, 10(1), 34-43
Octavia, D., & Tamerlane, A. (2017). The influence of website quality on online purchase intentions on Agoda. com with e-trust as a
mediator. Binus Business Review, 8(1), 9-14.
Qi, S., Law, R., & Buhalis, D. (2008). Usability of Chinese destination management organization websites. Journal of Travel & Tourism
Marketing, 25(2), 182-198.
Ramos, C. M., Correia, M. B., Rodrigues, J. M., Sousa, C. M., & Cascada, P. M. (2016). Hotel websites characterisation framework for
consumer’s information needs. Tourism & Management Studies, 12(1), 25-39.
Sohl, M. (2018). Comparing two heuristic evaluation methods and validating with usability test methods: applying usability evaluation on a
simple website.
Stephanie, A., Hidayatullah, S., & Ardianto, Y. T. An Emperical Study of Website Quality on Hotel Booking Online. vol, 4, 10-14.
Wong, J., & Law, R. (2005). Analysing the intention to purchase on hotel websites: a study of travellers to Hong Kong. International Journal
of Hospitality Management, 24(3), 311-329.
Xu, X. (2017). The effects of website quality on customer satisfaction, use intention, and purchase intention: A comparison among three
types of booking channels.
301

