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Intan Yusniza (2022)

Yeung, T. A., & Law, R. (2004). Extending the modified heuristic usability evaluation technique to chain and independent hotel websites.
International Journal of Hospitality Management, 23(3), 307-313.

Zhang, P., & Von Dran, G. M. (2000). Satisfiers and dissatisfiers: A two‐factor model for website design and evaluation. Journal of the
American society for information science, 51(14), 1253-1268.

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