Page 620 - MARSIUM'21 COMP OF PAPER

599 Nur Fazira & Dr Adaviah (2022)

involvement with a total of 83 respondents (50.3%) are experienced with less than 1 year. Then, it follows by respondents with 1 to
3 years’ experience recorded 66 (40%). The lowest involvement in the research who knows experience using of the online banking
by Bank Islam are by 16 (9.7%) of respondents. Finally, the frequency of using online banking group of respondents indicates shows
the weekly using the online banking it clearly shows that there has higher involvement by respondents with 71 (43%) and followed
by the second highest involvement with 60 (36.4%) for monthly using the online banking.

Table 4.0 Summary of Demographic respondents

Demographic Variables Frequency (F) Percentage (%)
Gender Male 52 31.5
Females 113 68.5
Below 25 years old 115 69.7
Age 26 - 35 years old 33 20
36 - 45 years old 9 5.5
46 - 55 years old 7 4.2
56 years old and above 1 0.6
Malay 150 90.9
Race Chinese 12 7.3
Indian 2 1.2
Others 1 0.6
Secondary School 1 0.6
Educational Level SPM 15 9.1
Matriculations/STPM/STAM 10 6.1
Diploma 33 20
Bachelor Of Degree 98 59.4
Master’s Degree 8 4.8
Less than RM 1000 91 55.2
Monthly RM 1000 to RM 2501 38 23
Income/Pocket money RM 2501 to RM 5000 29 17.6
RM 5000 and above 7 4.2
Experience of using Less than 1 year 16 9.7
1-3 years 66 40
online banking
More than 3 years 83 50.3
Frequency of using Daily 28 17
Weekly 71 43
the online banking
Monthly 60 36.4
Yearly 6 3.6

4.0 DESCRIPTIVE ANALYSIS
The descriptive statistic of this study shows minimum, maximum, mean and standard deviation. The number of respondents was valid in
all variables. Table shows that the highest mean value is privacy & security which is 4.353 whereas the lowest is responsiveness with
4.183. For standard deviation, the highest dispersion was achieved by responsiveness which is 0.651 meanwhile for the lowest dispersion
is 0.591 by privacy & security.

Table 4.1: Minimum, maximum, mean and standard deviation

N Minimum Maximum Mean Std Deviation
Privacy & Security 165 2.75 5.00 4.353 0.591
Reliability 165 2.75 5.00 4.253 0.609
Site Organization 165 2.50 5.00 4.183 0.651
Responsiveness 165 2.75 5.00 4.299 0.643
Efficiency 165 2.50 5.00 4.227 0.625
Customer Satisfaction 165 2.80 5.00 4.268 0.609

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