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4. Letters regarding complaints and claims

On receiving the goods, the purchaser tallies them with the list of goods descried in
his order letter. If the goods are not according to the order or if there is any problem
in respect of the quality, quantity or price, the purchaser writes to the seller making
a complaint in this regard. The seller considers these complaints sympathetically.
Therefore, every complaint of a customer must be removed.

If packing is found faulty while getting the goods released from the specified place, the
delivery should be taken under the supervision of the in charge. In an open delivery
a certificate is received from the stationmaster to the effect as to which goods have
been received and in what quantity. If damage is caused by disorderly delivery or by
the irresponsible handling by the transportation employees, they can be responsible
for it.
If the packing of the goods is safe the purchaser tallies the goods with those in the
original order letter, and if there is any kind of discrepancy he writes a complaint to
the seller in this connection.

XYZ Book House

Bharatpur, Chitwan
Ref. : 776335 Date:.....................
Post Box. No.:............. Bharatpur, Chitwan

M/s. Dipendra Uprety,
Green Books, Kathmandu
Sub: Complaint

Sir,
We have received today the goods dispatched by you, but while tallying the goods
with the order letter it has been found as if the goods were sent without giving
any attention to the order letter. The main discrepancies are given below:

1. Green Mathmatics - 10 pcs have not been sent at all.
2. Greeen Success - 20 pcs have been sent instead of 5.
You are requested to pay immediate attention to the matter mentioned above.
Yours,

...................................
Manager

38 Office Practice and Accounting 9