Page 39 - Office Practice and Accounting -9

b. Business letter
Business organizations communicate externally for several purposes with several
agencies or stakeholder groups through letters. The letter written by business
organizations to other business organizations, other offices or individuals relating
to business matters is known as business letter. Organizations may write a letter
about business policy, inquiry and quality of goods, terms and conditions of credit,
complaints of goods etc. Some of the common letters used in business are discussed
and illustrated below:

1. Letter of enquiry 2. Letter of quotation
3. Letter of order 4. Letter regarding complaints and claims

1. Letter of enquiry

Before purchasing goods, extensive checking should be done so that the goods can be
purchased on the basis of best quality, least cost. The letters written for the purpose of
knowing about the quality, quantity and price of the goods and the conditions of the
business are known as equity letters.
The inquiry letter is the foundation of business relations. These letters are sent to
various suppliers to find out the details of goods a supplier can supply. Hence, these
should be written with special care. Their beginning and end should be impressive.

Example:
ABC Book House
Tikapur, Kailali
Ref. : 776335 Date:.....................

Post Box. No.:............. Tikapur, Kailali
Sub: Enquiry.
M/s. Dipendra Uprety,
Green Books, Kathmandu
Sir,

We shall be really pleased to establish business contacts with you for the purchase
of some publications. Kindly send the price list available with you and the terms
and conditions of the business at the earliest, so that we can immediately place
order.
Yours faithfully,

...............................
(Binesh Kumar Chaudhary)
Manager

Office Practice and Accounting 9 35