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CHAPTER 3: CONTINGENCY APPROACHES 91
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Finance Department
Ken Osborne stared out the window, wondering what he could do to get things back on
track. When he became head of the finance department of a state government agency,
Osborne inherited a group of highly trained professionals who pursued their jobs with
energy and enthusiasm. Everyone seemed to genuinely love coming to work every day. The
tasks were sometimes mundane, but most employees liked the structured, routine nature
of the work. In addition, the lively camaraderie of the group provided an element of fun
and excitement that the work itself sometimes lacked.
Ken knew he’d had an easy time of things over the last couple of years—he had been
able to focus his energies on maintaining relationships with other departments and agen-
cies and completing the complex reports he had to turn in each month. The department
