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CHAPTER 10: LEADING TEAMS 323
41 Tang and Crofford, “Self-Managing Work Teams.” 62 Solomon, “Building Teams Across Borders.”
42 Gully, Devine, and Whitney, “A Meta-Analysis of Cohesion and 63 Ron Young, “The Wide-Awake Club,” People Management
Performance: Effects of Level of Analysis and Task Interdependence.” (February 5, 1998), pp. 46–49.
43 Stanley E. Seashore, Group Cohesiveness in the Industrial Work 64 Kerber and Buono, “Leadership Challenges in Global Virtual Teams.”
Group (Ann Arbor, MI: Institute for Social Research, 1954). 65 Katzenbach and Smith, “The Discipline of Virtual Teams.”
44 Michael Goold, “Making Peer Groups Effective: Lessons from BP’s 66 Griffith and Neale, “Information Processing in Traditional, Hybrid,
Experience,” Long Range Planning 38 (2005), pp. 429–443. and Virtual Teams.”
45 Adam Lashinsky, “RAZR’s Edge,” Fortune (June 12, 2006), pp. 124–132. 67 Edward F. McDonough III, Kenneth B. Kahn, and Gloria Barczak,
46 Ibid. “An Investigation of the Use of Global, Virtual, and Colocated New
47 Based on Robert A. Baron, Behavior in Organizations, 2nd ed. (Boston: Product Development Teams,” The Journal of Product Innovation
Allyn & Bacon, 1986); Don Hellriegel, John W. Slocum, Jr., and Richard Management 18 (2001), pp. 110–120.
W. Woodman, Organizational Behavior, 8th ed. (Cincinnati: South- 68 Mary O’Hara-Devereaux and Robert Johansen, Globalwork:
Western, 1998), p. 244; and Gary A. Yukl, Leadership in Organizations, Bridging Distance, Culture, and Time (San Francisco: Jossey-Bass,
4th ed. (Upper Saddle River, NJ: Prentice Hall, 1998), pp. 384–387. 1994); Charles C. Snow, Scott A. Snell, Sue Canney Davison, and
48 This example is from Angus Strachan, “Lights, Camera, Interaction,” Donald C. Hambrick, “Use Transnational Teams to Globalize Your
PeopleManagement (September 16, 2004), accessed from http://www. Company,” Organizational Dynamics 24, no. 4 (Spring 1996), pp.
peoplemanagement.co.uk. 50–67; Vijay Govindarajan and Anil K. Gupta, “Building an Effective
49 Studies reported in Amy Edmondson, Richard Bohmer, and Gary Global Business Team,” MIT Sloan Management Review (Summer,
Pisano, “Speeding Up Team Learning,” Harvard Business Review 2001), pp. 63–71; and McDonough, et al., “An Investigation of the
(October 2001), pp. 125–132; and Scott Thurm, “Theory & Practice: Use of Global, Virtual, and Colocated New Product Development
Teamwork Raises Everyone’s Game – Having Everyone Bond Benefits Teams.”
Companies More Than Promoting Stars,” The Wall Street Journal 69 Carol Saunders, Craig Van Slyke, and Douglas R. Vogel, “My
(November 7, 2005), p. B8. Time or Yours? Managing Time Visions in Global Virtual Teams,”
50 This section is based on Mark Sanborn, Team Built: Making Academy of Management Executive 18, no. 1 (2004), pp. 19–31.
Teamwork Pay (New York: MasterMedia Limited, 1992); Wilson, 70 Josh Hyatt, “The Soul of a New Team,” Fortune (June 12, 2006),
et al. Leadership Trapeze; J. Richard Hackman and R. E. Walton, pp. 134–143; and Victoria Murphy Barret, “A Chat With . . . Oracle’s
“Leading Groups in Organizations,” in Designing Effective Work New Enemy,” Forbes.com (February 15, 2006), accessed at http://
Groups, P.S. Goodman and Associates, eds. (San Fransicso: Jossey- www.forbes.com/technology/2006/02/15/oracle-yahoo-google-cz_
Bass, 1986); and Bolman and Deal, “What Makes a Team Work?” vmb_0215Mysql.html
51 Thomas L. Legare, “How Hewlett-Packard Used Virtual Cross- 71 R. Duane Ireland and Michael A. Hitt, “Achieving and Maintaining
Functional Teams to Deliver Healthcare Industry Solutions,” Journal Strategic Competitiveness in the 21st Century: The Role of Strategic
of Organizational Excellence (Autumn 2001), pp. 29–38. Leader ship,” Academy of Management Executive 13, no. 1 (1999),
52 Edmondson, Bohmer, and Pisano, “Speeding Up Team Learning.” pp. 43–57.
53 Eric Matson, “Congratulations, You’re Promoted. (Now What?),” 72 This section is based on Govindarajan and Gupta, “Building an
Fast Company (June–July 1997), pp. 116–130. Effective Global Business Team.”
54 Mark Sanborn, TeamBuilt: Making Teamwork Pay (New York: 73 Saunders, et al., “My Time or Yours?”
MasterMedia Limited, 1992), p. 100. 74 Chantell E. Nicholls, Henry W. Lane, and Mauricio Brehm Brechu,
55 Bradford W. Bell and Steve W. J. Kozlowski, “A Typology of “Taking Self-Managed Teams to Mexico,” Academy of Management
Virtual Teams: Implications for Effective Leadership,” Group and Executive 13, no. 2 (1999), pp. 15–27.
Organization Management 27, no. 1 (March 2002), pp. 14–49. 75 Govindarajan and Gupta, “Building an Effective Global Business Team.”
56 The discussion of virtual teams is based on Anthony M. Townsend, 76 Ibid.
Samuel M. DeMarie, and Anthony R. Hendrickson, “Virtual 77 Sylvia Odenwald, “Global Work Teams,” Training and Development
Teams: Technology and the Workplace of the Future,” Academy of (February 1996), pp. 54–57; and Debby Young, “Team Heat,” CIO,
Management Executive 12, no. 3 (August 1998), pp. 17–29; Deborah Section 1 (September 1, 1998), pp. 43–51.
L. Duarte and Nancy Tennant Snyder, Mastering Virtual Teams 78 Yuhyung Shin, “Conflict Resolution in Virtual Teams,” Organizational
(San Francisco: Jossey-Bass, 1999); and Jessica Lipnack and Jeffrey Dynamics 34, no. 4 (2005), pp. 331–345.
Stamps, “Virtual Teams: The New Way to Work,” Strategy 79 Debra L. Shapiro, Stacie A. Furst, Gretchen M. Spreitzer, and Mary
& Leadership (January–February 1999), pp. 14–18. Ann Von Glinow, “Transnational Teams in the Electronic Age:
57 Lipnack and Stamps, “Virtual Teams.” Are Team Identity and High Performance at Risk?” Journal of
58 Carla Joinson, “Managing Virtual Teams,” HR Magazine (June 2002), Organizational Behavior 23 (2002), pp. 455–467.
pp. 69–73. 80 Koehler, “Effective Team Management”; and Dean Tjosvold, “Making
59 Stacie A. Furst, Martha Reeves, Benson Rosen, and Richard S. Blackburn, Conflict Productive,” Personnel Administrator 29 (June 1984), p. 121.
“Managing the Life Cycle of Virtual Teams” Academy of Management 81 Karen A. Jehn and Elizabeth A. Mannix, “The Dynamic Nature of
Executive 18, no. 2 (2004), pp. 6–20; R.E. Potter and P.A. Balthazard, Conflict: A Longitudinal Study of Intragroup Conflict and Group
“Understanding Human Interaction and Performance in the Virtual Performance,” Academy of Management Journal 44, no. 2 (2001),
Team,” Journal of Information Technology Theory and Application pp. 238–251.
4 (2002), pp. 1–23; and Kenneth W. Kerber and Anthony F. Buono, 82 This discussion is based on K. W. Thomas, “Towards Multidimen-
“Leadership Challenges in Global Virtual Teams: Lessons from the sional Values in Teaching: The Example of Conflict Behaviors,”
Field,” SAM Advanced Management Journal (Autumn 2004), pp. 4–10. Academy of Management Review 2 (1977), p. 487.
60 The discussion of these challenges is based on Bradford S. Bell and 83 Mitzi M. Montoya-Weiss, Anne P. Massey, and Michael Song,
Steve W. J. Kozlowski, “A Typology of Virtual Teams: Implications “Getting It Together: Temporal Coordination and Conflict
for Effective Leadership,” Group & Organization Management 27, Management in Global Virtual Teams,” Academy of Management
no. 1 (March 2002), pp. 14–49; Lipnack and Stamps, “Virtual Teams: Journal 44, no. 6 (2001), pp. 1251–1262.
The New Way to Work”; Joinson, “Managing Virtual Teams”; and 84 “The Negotiation Process: The Difference Between Integrative and
Jon R. Katzenbach and Douglas K. Smith, “The Discipline of Virtual Distributive Negotiation,” La Piana Associates Inc., accessed from
Teams,” Leader to Leader (Fall 2001), pp. 16–25. http://www.lapiana.org/resources/tips/negotiations.
61 Terri L. Griffith and Margaret A. Neale, “Information Processing in 85 Rob Walker, “Take It Or Leave It: The Only Guide to Negotiating
Traditional, Hybrid, and Virtual Teams: From Nascent Knowledge to You Will Ever Need,” Inc., (August 2003), pp. 75–82.
Transactive Memory,” Research in Organizational Behavior 23 (2001), 86 Jennifer Gill, “Squelching Office Conflicts,” Inc. Magazine
pp. 379–421. (November 2005), pp. 40–41.