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Chapter 11
Chapter 11

Your Leadership Challenge Chapter Outline
After reading this chapter, you should be able to: 326 Leading People Who Aren’t Like You
326 Challenges Minorities Face
• Understand and reduce the difficulties faced by minorities in
organizations. 332 Diversity Today
337 Ways Women Lead
• Apply an awareness of the dimensions of diversity and multicultural
issues in your everyday life. 339 Global Diversity
344 Stages of Personal Diversity
• Encourage and support diversity to meet organizational needs. Awareness
• Consider the role of cultural values and attitudes in determining how 345 Personal Qualities for Leading
to deal with employees from different cultures or ethnic backgrounds. Diverse People
In the Lead
• Break down your personal barriers that may stand in the way of 332 Ernst & Young LLP
enhancing your level of diversity awareness and appreciation.
334 Allstate Insurance Company
339 Linda St. Clair
346 Denny’s Restaurants
Leader’s Self-Insight
327 Values Balancing
329 A Passive Bias Quiz
341 Social Values
Leader’s Bookshelf
335 The Real Pepsi Challenge: The
Inspirational Story of Breaking the
Color Barrier in American Business
Leadership at Work
348 Personal Diversity
Leadership Development: Cases
for Analysis
349 Northern Industries
350 The Trouble with Bangles

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