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Getty Images Leader’s Self-Insight 12.1

Transformational Leadership

Think of a situation where someone (boss, coach, Scoring and Interpretation
teacher, group leader) was in a leadership position over These questions represent two dimensions of transforma-
you. Indicate whether each item below is Mostly False tional leadership. For the dimension of develops followers
or Mostly True for you. into leaders, sum your Mostly True responses to questions
1, 3, 5, 7, 9, and 11. For the dimension of inspires followers
In general, the leader over me: to go beyond their own self-interest, sum your Mostly True
responses for questions 2, 4, 6, 8, 10, and 12.
Mostly Mostly
The scores for my leader are:
False True
1. Listened carefully to my con- Develops followers into leaders ______
cerns _______ _______ Inspires followers to go beyond their own
self-interest ______
2. Showed conviction in his/her
These two scores represent how you saw your leader
values _______ _______
on two important aspects of transformational leadership. A
3. Helped me focus on develop-
score of 5 or above on either dimensions is considered high
ing my strengths _______ _______
because many leaders do not practice transformational skills
4. Was enthusiastic about our in their leadership or group work. A score of 2 or below
mission _______ _______ would be below average. Compare your scores with other
5. Provided coaching advice for students to understand your leader’s practice of transforma-
my development _______ _______ tional leadership. How do you explain your leader’s score?
6. Talked optimistically about the
future _______ _______
7. Encouraged my self Remember, the important learning from this exercise
development _______ _______ is about yourself, not your leader. Analyzing your leader is
simply a way to understand the transformational leader-
8. Fostered a clear understanding
ship concepts. How would you rate on the dimensions
of important values and beliefs _______ _______
of developing followers into leaders or inspiring followers
9. Provided feedback on how I was to go beyond their own self-interest? These are difficult
doing _______ _______ skills to master. Answer the 12 questions for yourself as a
10. Inspired us with his/her plans leader. Analyze your pattern of transformational leadership
for the future _______ _______ as revealed in your 12 answers.
11. Taught me how to develop my Source: These questions are based on B. Bass and B. Avolio,
abilities _______ _______ Multifactor Leadership Questionnaire, 2nd ed. (Mind Garden, Inc);
and P. M. Podsakoff, S. B. MacKenzie, R. H. Moorman, and R. Fetter,
12. Gained others’ commitment to “Transformational Leader Behaviors and Their Effects on Followers’
Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors,”
his/her dream _______ _______ Leadership Quarterly 1, no. 2 (1990), pp. 107–142.

both transactional and transformational leadership patterns. They accentuate not
only their abilities to build a vision and empower and energize others, but also the
transactional skills of designing structures, control systems, and reward systems
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that can help people achieve the vision. One leader who refl ects a balance of
transactional and transformational leadership is Mike Eskew of UPS.

IN THE LEAD Michael L. Eskew, UPS
Mike Eskew has spent his entire career at UPS, beginning in 1972 as an engineer
and moving through the ranks until he became chairman and CEO in 2002. As CEO,
Eskew has helped transform UPS from a company that just delivers packages into
a company that “enables global commerce.” Since he took over the top job, the

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