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3.FEEDBACK Compani es trai ni ng program avai l abl e through an
to
al so
pay
an
uti l i ze
for
workers
automated
empl oyees
onl i ne
approach
broader provi der . Thi s on servi ce gi ves what they a
than
perspecti ve
i s
the
customer
sati sfacti on
goal
,
then
If
constant
feedback i s the best way to i mprove over ti me as mi ght get from a propri etary program
( Kokemul l er , N ). Several trai ni ng program that has
to
i n
measure
order
need
to
sati sfacti on
customer
i mprove i t . Feedbacks works best when i t rel ates be done to i mprove customer servi ce i s Face - to -
Face Coachi ng , Rol e Pl ayi ng and Scenari os , Rol e
Feedback
that
been
).
( Li beng
goal s
speci fi c
a
to
gi ven i n an appropri ate manner hel p i mprove Model i ng and others ( McKay , M ). Wi th a good
trai ni ng program , empl oyee can bui l d sel f -
.
servi ce
who
sol i ci ti ng
Organi zati on
customer
customer feedback through customer survey , moti vati on and can handl e any probl em
regardi ng thei r busi ness fi el d wi th customer
,
system
vi si ts
a
customer
,
customer
compl ai nt
focus group and other measurement usual l y effi ci ency .
i mprove
Føl stad
Kval e , K . , thei r servi ce A . ). and acti on ( Hal vorsrud , R . ,
,
&
Feedback can be extremel y useful to supervi sors
5. EMPLOYEE
when
manager
addressi ng
and
servi ces
customer
goal . Most often the front - l i ne empl oyees who
MOTIVATION
can
di rect
val i d
customers
wi th
offer
contact
have
and hel pful feedback on group team or i ndi vi dual
performance
i mproves
Fast feedback ( Li beng , ). customer servi ce i t i s
Most empl oyees who know thei r customers
al ways
to
are
probl ems
for
ari se
because
goi ng
any busi ness no matter how hard you try to avoi d understand thei r needs and are abl e to meet
these needs . Sati sfacti on i n the workpl ace
If
can
they
that
them
know
customers
.
voi ce
compl ai nts and those i ssues wi l l be handl ed enabl es empl oyees to be moti vated to meet thei r
customer ’ s needs . When empl oyees feel sati sfi ed
properl y
,
more
doi ng
feel
wi l l
comfortabl e
they
busi ness wi th you ( John ’ s , 2017 ). Furthermore , i n the organi zati on , they are abl e to perform thei r
duti es better ( Zerbe . D . 2008 ). Si mon and DeVaro
customer
i t
feedback
because
i s
so
i mportant
provi des marketers and busi ness owners wi th ( 2006 ) poi nts out those organi zati ons shoul d vi ew
devel opment of the empl oyee ’ s moti vati onal
use
they
can
thei r
that
to
i mprove
i nsi ght
busi ness , products and or overal l customer l evel s as a worthy i nvestment as i t i s bound to pay
out i n the l ong run by observed i mprovement i n
).
2014
( Beard
experi ence
,
qual i ty
i n
the
i mproved
Gi ttel l
effi ci ency
.
J .
,
empl oyee ’ s of servi ce gi ven and H ( 2004 ) al so
4. TRAINING advi se agai nst mi ni mi zi ng the of empl oyee cost . as
resul t
servi ce
l ower
l evel s
i n
the
can
thi s
producti vi ty
of
empl oyees
l ower
and
offered
factor
The
other
customer
to
thei r
employee
servi ce i s sendi ng that leads to i mprove trai ni ng . Your Accordi ng to Bi l l Hog ( 2015 ), he stated that i f the
empl oyee knowl edgeabl e and know about
employee should be trai ned well enough to
company product or servi ce tend to be more
handle customer queri es i n an effecti ve and
proacti ve and hi gh moti vati on whi l e deal i ng wi th
can
).
2016
Thi s
si tuati on
,
effi ci ent
manner
( Adams
customer . He al so sai d that , the empl oyee al so
make our employee solvi ng customer problem i n
appropri ate way . When your employees ’ wi l l take the responsi bi l i ty to handl e the si tuati on .
knowledge and customer servi ce i s up - to - the - a Someti me through empl oyee wi th havi ng
helps
that
i t
mark
your
,
have
customers
ensure
customer
to
empathy
the
every
i n
experi ence
good
come
contact
they
ti me
cal m down the most i rate si tuati on wi l l usual l y
.
customer
When
wi th your company ( Spears , 2014 ). Usually the customer i s treated wi th respect , courtesy and
organi zati on wi ll i denti fy customer need . Then
professi onal i sm they are most recepti ve to havi ng
wi ll
i mplement
they
servi ce
effecti ve
customer
sati sfactory
.
a
These
outcome
employee
E ).
,
O .
wi th
( Ri chason
trai ni ng
The
i mprove customer servi ce . si tuati ons l ead to
factor lead to i mprove customer servi ce because
i n the trai ni ng N ). to wi ll i mplement the
employee
sati sfy
the
customer
performance
standards
,
( Kokemuller
